Coaches and Entrepreneurs Cracking the Code: What Profitable Share

by Terra  - September 1, 2023

In today's competitive business landscape,

it's not enough to simply offer a product or service;

you must excel in connecting with your customer.

Join me as we talk about these interconnected principles, each contributing to the important task of securing customer trust and loyalty.

1. Consistent Communication

There is nothing worse than trying to get in contact with someone unreachable.

To address this issue, being available when your customers need you for questions or concerns will increase their trust and reliability in you.

Also, constant communication keeps you fresh in their mind.

In addition to this, starting your relationship with your customers on a firm and trusting foundation will ensure they are repeat customers in the future.

E-mail and social media are both great ways to keep in contact with your customers and update them on the latest information.

As a helpful tip: Give your customers a customer satisfaction survey to fill out. 

Having a survey for customers to fill out will help them see you’re considering their opinions.

2. Have Integrity

Take a second to think about your favorite business.

What qualities do they have?

Chances are, you were thinking of qualities such as:

  • Honest
  • Reliable
  • Trustworthy
  • Solid Communication

Don’t you want people to think those same things about your business too?

You should strive for those same qualities within your business (and your life).

3. Need to do 

In business, it's not just about what you shouldn't do; it's also about what you need to do to foster strong customer relationships and loyalty. 

Building on the foundation of consistent communication and integrity, there are essential actions you need to take to ensure your customers keep coming back. 

By implementing strategies, you can create a positive and lasting impression on your customers.

4. Show Appreciation To Your Customers

First and foremost, don’t take your customers for granted.

Showing your appreciation for your customers will make them want to come back again. 

Tip: Set your most loyal customers up for a reward system 

Customers love getting a little extra love every once in a while.

Giving your most dedicated customers something extra will confirm how appreciated they are.

Moreover, it will encourage other customers to strive for rewards as well.

5. Provide Excellent Customer Service

We’ve all fallen victim to poor customer service. It’s a nightmare!

Most of the time when you have terrible customer service, it leaves a bad thought in your mind about the company that is hard to erase.

You NEVER want to leave that impression on a customer.

Customers will be more likely to return if they feel you are trustworthy and dependable.

Additionally, flexibility is equally important.

If you can show clients that you are willing to personalize your service to meet their unique needs, they will be more likely to return.

Furthermore, If there is a problem, ALWAYS handle it professionally (no matter how frustrating some ‘problems’ may be).

When you handle complaints with respect and go out of your way to fix the problem, you gain the customer's trust.

As a final tip: Follow up with customers.

 If there is ever a complaint, be sure to follow up with customers after a few days to make sure the problem is solved.

Following up will show you were thinking about them and that their problems mattered to you.
Strategies for Success: Building a Profitable Coaching Practice
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